NexaHubApp (Pty) Ltd ("NexaHubApp", "we", "us") operates the NexaHubApp Client App, the NexaHubApp Business App, and the website at nexahubapp.co.za (together, the "Platform"), covering NexaChat, NexaRide, NexaEats, NexaEatsRide, NexaStay, NexaFlight, NexaBeauty, NexaDrive, NexaProperty, NexaMarket, NexaReels, NexaGlam, NexaTag, NexaGlobal and NexaJobs. This Privacy Policy explains what personal information we collect, why we collect it, and the rights you have over it under South Africa's Protection of Personal Information Act, 2013 ("POPIA").
By using the Platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Platform.
1. Responsible party & Information Officer
NexaHubApp (Pty) Ltd is the "responsible party" under POPIA for personal information processed through the Platform. Our appointed Information Officer can be reached at privacy@nexahubapp.co.za for any privacy-related query, access request, or complaint.
2. Information we collect
What we collect depends on which parts of the Platform you use:
Account & profile information
- Name, phone number, email address, and password, for every user of the Client or Business App.
- A profile photo, if you choose to add one.
Service-specific information
- NexaRide / NexaEatsRide / NexaDrive: pickup and drop-off or delivery locations, live location while a trip or delivery is active, and trip history.
- NexaEats: your order, delivery address, and order history.
- NexaStay / NexaFlight / NexaDrive bookings: booking dates, guest or passenger details, and booking history.
- NexaBeauty: the appointment details and preferences you choose to share with a service provider when booking. We do not require you to disclose medical information to use NexaBeauty, and any information a provider requests directly from you for a procedure is subject to that provider's own practice and confidentiality obligations, not this Policy.
- NexaProperty: your search criteria and enquiries sent to owners or agencies.
- NexaMarket: your listings, messages with other users, and transaction history.
- NexaChat: messages you send through the in-app chat, retained to support your conversations and for safety and dispute purposes.
- NexaReels / NexaGlam: the videos, photos and captions you post, and your interactions with other users' content.
- NexaTag: the images you save, the source links you attach to them, and your interactions with other users' saved images.
- NexaGlobal: your reading preferences and interactions with news content, to personalise the feed shown to you.
- NexaJobs: for companies, the job listings you post and applicant details you receive; for job seekers, your CV or profile details and the applications you submit.
Business partner information
If you register on the Business App as a vehicle owner, restaurant, host, hotel, airline or travel partner, beauty provider, rental company, bus operator, property owner/agency, or company posting job opportunities, we additionally collect verification documents relevant to your category, which may include identity documents, driver's licences, vehicle registration and licence disc details, business registration documents, and property or listing ownership evidence.
Payment information
Payments on the Platform are processed by third-party payment processors. We store limited transaction records (such as amount, date, and status) but do not store full card numbers ourselves.
Technical information
Device type, operating system, app version, IP address, and general usage/diagnostic data, collected automatically to keep the Platform secure and working correctly.
Device permissions we request
With your consent, the app requests access to certain device features. You can grant or revoke these at any time in your device settings, and the app only uses them for the purpose described:
- Location — to enable e-hailing, deliveries, nearby search, and live trip or delivery tracking (NexaRide, NexaEats, NexaEatsRide, NexaDrive and related services).
- Camera & microphone — to make and receive in-app voice and video calls in NexaChat, and to capture photos or videos you choose to share (for example, a profile photo, a NexaReels clip, a NexaGlam photo, a NexaMarket listing image, or a verification document).
- Photos & media — to let you select and upload existing images or videos from your device for the features above.
- Contacts — where you choose to use it, to help you find and connect with people you know on NexaChat. We access your contacts only with your permission and do not upload your full contact list without your consent.
- Notifications — to alert you to incoming calls and messages, order and booking updates, and important account activity.
Declining a permission only disables the specific feature that needs it; the rest of the app continues to work.
3. How we use your information
- To create and manage your account and provide the specific service you request (a ride, an order, a booking, a listing, a chat, and so on).
- To connect you with the relevant business partner and facilitate that transaction, including sharing the minimum information each side needs to complete it (for example, a driver receiving your pickup location).
- To process payments and maintain transaction records.
- To verify business partners before they can accept bookings or list services.
- To communicate with you about your account, bookings, or support queries.
- To maintain the safety, security and integrity of the Platform, including preventing fraud.
- To improve the Platform and develop new features.
- To comply with our legal obligations.
4. Our legal basis for processing
We process personal information because it is necessary to perform our contract with you (providing the service you requested), because you have consented (for example, to location access or marketing communications), because it is necessary to comply with a legal obligation, or because we have a legitimate interest in operating and securing the Platform that does not override your own rights and interests.
5. Who we share information with
- Business partners relevant to your booking or order — for example, the driver assigned to your ride, or the restaurant preparing your order — receive the details needed to fulfil it.
- Payment processors, to complete transactions.
- Service providers who support our operations, such as cloud hosting and infrastructure providers, under agreements that require them to protect your information.
- Regulators or law enforcement, where required by law.
- We do not sell your personal information.
6. Cross-border transfers
Some of our service providers, including cloud hosting infrastructure, may process information outside South Africa. Where this happens, we take reasonable steps to ensure the recipient is subject to a level of protection for personal information that is comparable to POPIA, including through contractual safeguards.
7. How long we keep information
We keep personal information for as long as your account is active, plus a reasonable period afterward to meet legal, tax, accounting, dispute-resolution, and safety requirements. Business partner verification documents are retained for as long as required by applicable regulatory or record-keeping obligations.
8. Security
We use reasonable technical and organisational measures — including encryption in transit, access controls, and secure infrastructure — to protect personal information against loss, unauthorised access, and misuse. No system is completely secure, and we encourage you to use a strong, unique password and to keep your login details confidential.
9. Your rights
Under POPIA, you have the right to:
- Be told what personal information of yours we hold and request access to it.
- Request correction of inaccurate or outdated information.
- Request deletion of personal information we no longer have a lawful basis to keep.
- Object to processing based on legitimate interest, or to direct marketing at any time.
- Withdraw consent you previously gave, where processing relies on consent.
- Lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your information lawfully.
To exercise any of these rights, contact privacy@nexahubapp.co.za.
10. Children's privacy
The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Cookies
Our website uses cookies and similar technologies to keep the site working correctly and to understand how it is used. You can control cookies through your browser settings; disabling them may affect parts of the website's functionality.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page, and, where appropriate, communicated to you directly.
NexaHubApp (Pty) Ltd
Attn: Information Officer
Email: privacy@nexahubapp.co.za
Address: 186 Frikkie De Beer Street, Menlyn, Pretoria, 0063